We believe you will be very pleased with our products. We understand, however, that it can be difficult to shop from a computer screen and that's why we offer a no-hassle return and exchange policy. Returns must be pre-authorized by our Customer Service team before you can return any merchandise. Un-authorized returns will not be refunded. Please understand that we cannot accept return requests or exchange requests after 30 days from the date of receipt. If you've received damaged merchandise we will replace it at no cost to you.
Refunds will only be issued under the following conditions:
- Merchandise must NOT have been installed or altered in any way.
- The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
- No returns will be allowed for On Sale, Close Out, Discount, Open Box or Clearance products.
- No returns on parts, glass or light bulb orders.
- Claims after 30 days of receipt are not eligible for return or replacement.
- Refunds for returned products cannot exceed the originally charged amount.
- Orders shipped to Canada, Hawaii, or Alaska are excluded from our Prepaid Returns program.
- Products that are shipped via freight truck DO NOT qualify for this program.
- Any original shipping charges incurred are not eligible for a refund.
